DMVBMW, LLC will only handle returns for the direct purchaser. If the purchase was made from a retailer other than dmvbmw.com, please contact the place of purchase for further assistance.

Returns on ‘new’ merchandise for exchange or refund will be allowed within 30 days from the date of shipment. ‘New’ merchandise cannot be used or show signs of damage from installation or mounting. If you install or modify parts ordered in any way, you automatically waive your right to returns, refunds or exchanges.

All returns must be accompanied with a ‘return merchandise authorization’ (RMA). To receive an RMA, you must contact DMVBMW, LLC at dmvbmw.com. When requesting an RMA, please provide the following details: Name, Order Number, Date of Purchase, and Phone Number. Returns will not be processed without an RMA. Returns must also be received within 14 days from the issuance of the RMA. A RMA does not guarantee a refund or replacement. All returns will be inspected upon return to DMVBMW, LLC for return eligibility. Returns must be shipped prepaid by the customers. Please maintain all shipping and tracking information until your return is processed since DMVBMW, LLC is not responsible for items lost in shipment. Shipping charges are not refundable. Please include a copy of your original invoice and contact information with all returns. Eligible returns will be exchanged or refunded less a 25% restocking fee. Refunds will be issued by check or to the credit card used for the original purchase.

Purchases may be cancelled for a full refund before the order ships. Please contact DMVBMW, LLC immediately at dmvbmw.com to stop the processing of an order. Once cancellation is confirmed, a credit will be issued.

Orders already shipped from our facility cannot be cancelled and will fall under the Returns for Refund or Exchange guidelines.

Special orders or customized items can not be cancelled, returned or exchanged.

It is the responsibility of the customer/installer to verify the proper size and application of all parts before installation.

To start your return please fill out an RMA request here.