Shipping Policy

We ship all orders to the address specified during checkout as the ‘shipping address.’ Please use a deliverable address. DMVBMW, LLC will not be held responsible for the loss of a package due to inaccuracies in the ‘shipping address.’ All undeliverable packages returned to DMVBMW, LLC will result in a refund to the customer less shipping charges. Also, due to an increase in fraud, new customers can only ship to their billing address.

Shipping charges are based on weight and dimensions. During checkout, several shipping options are provided. Please select the option that is suitable to your needs. Shipping times are an estimate and cannot be guaranteed. Tracking information, if obtainable, will be emailed to the customer when the package leaves our facility. International shipments can be delayed due to Customs which is beyond the control of DMVBMW, LLC. International shipments can take up to 60 days to reach destination. Any duties, tariffs, and/or brokerage fees are the sole responsibility of the customer. Please be aware of your country’s Customs and Tariff Policies before placing an order.

Items on back-order will ship as soon as they become available. Updates on availability will be emailed when possible to the customer. Some items may remain on back-order longer that originally quoted. Back-ordered items may be canceled for a full refund before they ship.

DMVBMW, LLC packs all merchandise carefully to prevent damage during shipments. Occasionally, damage may still occur in transit. Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering must be reported to DMVBMW, LLC and shipping carrier immediately. If damage is observed, refuse the package and 'return to sender'. If damage is discovered after order received, original packaging must be kept, and damages to package & packaging must be photographed and sent to DMVBMW, LLC when filing claim for damaged shipment.

If you received a wrong item, contact DMVBMW, LLC at dmvbmw.com within 2 business days from the date of receipt to obtain a valid 'return merchandise authorization' (RMA) number. Replacements will be sent once the wrong item has been received and confirmed by DMVBMW, LLC.